Business-to-business debts require special, focused expertise and finesse… and the selection of your commercial collection service is an important decision. It revolves around Service, Trust and Recovery. Rates are important, and recovery is the objective (the bottom line) … but there is more to it.
The company you choose will be handling your money, talking to your customers, and representing you in the marketplace. As we all know, idiomatically speaking – but in a very real sense – you are judged by the company you keep.
At Arsenal Business Collections we understand that your accounts receivable are a key part of your business. Ensuring the timely payment for goods or services is a critical element of any successful business. And, whether you’re a small business owner with one past due invoice, or a multi-state corporation with a large volume of delinquent accounts, we are equipped to handle your collection needs. We assist companies across the country in collecting account receivables.
It’s simple. At ABC, you’re never out-of-pocket for our services. We collect (at prearranged terms) and when – and only when – we succeed (i.e., once we collect money owed to you), do we get paid. There is no fee UNLESS and UNTIL we collect.
The initial communications between a bill collector and a debtor are often contentious. Yet it is those communications which often determine the success of the effort. Our experienced and knowledgeable professionals (including attorneys) work with you, customizing an approach to accomplish your objectives. We create individualized correspondence to address the particular situation of your delinquent account. Often, early contact with delinquent accounts increases the chance of (and maximizes) returns.
We utilize faxes, courier services, registered mail, first class mail and/or e-mail, mindful of the sensitivities of the situation. Sometimes a delinquent account results in the termination of business relationships, a referral to collections, perhaps a legal action – somewhat akin to a bitter divorce. Occasionally, however, an invoice is one particular dispute that should not disrupt an otherwise beneficial and ongoing relationship. We are discrete; we are not a clearinghouse for companies that generate hundreds of accounts receivable weekly. We view each delinquency individually; we take the time to understand and care – and we maintain regular contact with you.
We provide verbal and written status reports and will refer the matter (and supervise) judicial collection efforts if/when you choose. Our payment is contingent upon your recovery – so our success is integrally tied to yours.
We enter the picture at whatever stage you think is most appropriate. In certain exigencies, we can work with your Accounts Receivable Department to make calls from the earliest stages of delinquency. We make prompt contact with the customer to establish reasons for non-payment and assess an ability (and willingness) to pay. Skilled in communicating with customers, we structure and monitor payment plans where appropriate.We know the delaying tactics some customers use, how to counter them and negotiate payment with a blend of sensitivity and assertiveness. We know that you may not be the only creditor demanding payment of a delinquent debtor. We vigorously represent your position and our ethical approach to collection protects your relationship with the customer.
As a privately owned company, we make decisions based on what is best for clients, not shareholders or outside investors. Our focus is exclusively on improving your bottom line.
We have the knowledge and experience to deliver exceptional results.